We had a couple of plumbers visit us a few days ago to provide a quote for some work in the bathroom. One of them showed up with his tool-kit and provided not just a quote but also a time estimate with start time and end time. Also told us how long he would have to switch off the water to the house for him to get the job done. The other guy, well, just showed up. Guess who got the job.
Epiphany for the day - A tool-belt is more than just a convenient way for you to carry your tools of the trade. Wearing a tool-belt signifies a desire to get the job done. A person wearing a tool belt wears a can-do attitude. Perhaps more important, this person is seen as wearing a can-do attitude.
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