Tuesday, August 4, 2015

More than the sum of its parts

I was staying at a hotel in Singapore recently where the housekeeping service was done by a team of two members. I noticed that they got the work done in less than half the time it would have taken one person. As an example, consider the process for changing the bedsheet. One person would have had to walk to both sides of the bed and then tuck in the sheet between the mattress and the box-spring. With two people doing it, they stood on both sides of the bed and did the job in one smooth motion - no walking back and forth. Similarly with clearing the waste bins. One held the large garbage bag while the other emptied the baskets into it.

It was quite amazing to watch. Clearly an example of the result being more than the sum of its parts.

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